Tour Cancellation Policy

At Visit Flanders Fields, we understand that travel plans can be affected by various factors, including adverse weather conditions. To ensure flexibility and peace of mind for our valued customers, we have formulated a comprehensive cancellation policy that includes provisions for heavy rain. Please take note of the following:

1. Free Cancellation up to 2 Days: (48 hours) You have the flexibility to cancel your tour reservation free of charge up to 2 days before the scheduled date & hour. This allows you to make changes to your plans without incurring any cancellation fees.

2. Rain Inclusion in General Cancellation: In the event of heavy rain or adverse weather conditions that could significantly impact the tour experience, you are eligible for free cancellation even within 2 days before departure. This provision is part of our general cancellation policy, ensuring that you are not financially burdened by unforeseen weather-related circumstances.

3. Cancellation Process: To cancel your reservation, whether due to heavy rain or for any other qualifying reason, please contact our customer service team at least 2 days prior to your scheduled tour. You can reach us via email at [email protected] or by texting our hotline at +32 479 190 198 with your request and reservation number.

4. Refund or Rescheduling Options: If you choose to cancel within the specified timeframe, you have the option to receive a full refund or reschedule your tour for another available date and time. This applies to cancellations related to heavy rain or any other qualifying reasons.

5. Weather Monitoring: We closely monitor weather forecasts to provide you with timely information about potential rain-related disruptions. Notifications about tour status and weather updates will be communicated via email or phone, so please ensure your contact information is accurate.

6. Tour Operator’s Cancellation Due to Mechanical Breakdown: If the car designated for your guided tour experiences a mechanical breakdown, the tour operator reserves the right to cancel the tour for free and will refund the whole amount. This ensures that our commitment to safety and the quality of the experience remains uncompromised.

Note: The cancellation policy, is subject to change, and any modifications will be communicated to customers in a timely manner.

We hope this comprehensive policy ensures that your experience with us is not only enjoyable but also flexible and accommodating to unforeseen circumstances, including heavy rain. If you have any further questions or concerns, please feel free to contact us.